Home :: Terms & Conditions

Terms & Conditions

The Supply of Goods

 
No contract for the supply of goods will be deemed to exist between you and Movies & Games On-Line unless, and until, an email is sent by Movies & Games On-Line to you confirming that your order has been dispatched.
 
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to Cancel and Order.
 
Non-acceptance of an order may be a result of one of the following:
 
The product you ordered being unavailable from stock or our suppilers.
 
Our inability to obtain authorisation for your payment
 
The identification of a pricing or product description error
 
You not meeting the eligibility to order criteria set out in the main Terms and Conditions
 
 
Right To Withdraw Items 
 
We reserve the right to withdraw any items from the Web site at any time.
 
We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order
 
Price
 
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of cancelling your order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
 
Making a Purchase
 
By purchasing from this web site, you declare you are over 18 Years of Age
 
You can order securely online, we accept payment by Visa, MasterCard, Visa Delta, Solo, and Switch – alternatively you can print and post your order and pay by Cheque or Postal Order.
 
Shipping and Handling 
 
 
UK
Second Class Free on all single DVDs and Games (Not including large Boxsets and Games with accessories.)
First Class TBA
 
Delivery Schedule
 
The vast majority of orders are dispatch within 1 - 2 days - by Royal Mail UK Customers (dependant on stock levels with us and our suppliers).
We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) after the 14 days period has lapsed, so we can help to retrieve your goods.
 
No refunds on item(s) that have been lost in the post until all paperwork has been sent back to the Royal Mail confirming that you haven't receive the item(s)
 
Orders paid by Cheque will be put on hold till funds have cleared.
 
Back Orders
 
If your item is not in stock, we will back order the item for you. You will always be emailed with the option to cancel your order if you would rather not wait. 
 
Pre-Ordering
 
 
If a Item has not yet been released, you can pre-order the title and we will hold your order for dispatch until the title has been released. Generally, we dispatch new releases on the working day prior to the release date, and you can expect to receive the title on the release date itself.
 
Tax Charges
 
All prices include VAT at 20%
 
Credit Card Security
 
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
 
Right To Cancel
 
You may return any unopened item within 7 days of receiving it, for a full refund minus our postage costs in sending the goods to you.
 
We will refund your card once we have received and processed the item.
 
Tax Charges
 
All prices include VAT at 20%
 
Credit Card Security
 
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
 
Returns Policy
 
To return a faulty item, please e-mail us on returns@moviesandgamesonline.co.uk. To obtain a returns authorisation code.
 
Please return the item, wrapped securely to prevent damage, and include a note of the problem experienced and your original invoice.
 
Send the package via Royal Mail Signed For Delivery Service.
We will refund your postage costs and replace your goods.
If the item is no longer obtainable, we will refund your credit card.
 
We test returned items and reserve the right to return the product to you at your expense if we cannot reproduce the fault on our equipment.
 
This does not affect your statutory rights as a consumer.
 
Governing Law 
 
All purchases from Movies & Games On-Line are subject to English Law.
 
Contact Us
 
If you need to contact us, please email us on enquiries@moviesandgamesonline.co.uk, alternatively, you can call on 0844 8843248, or by post
 
Movies & Games On-Line
8 Cowper Road
Tilery
Stockton on Tees
TS20 2XD
 
Terms & Conditions Amendments
 
Movie & Games On-Line reserves the right to amend the above "Terms & Conditions" at any time and without notice. It is therefore the customer's responsibility to check this page periodically to ensure compliance

 

 
The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu.